Description: February issue of The Stepping Stone

Description: One of the most underrated skills, when it comes to developing client relationships and personal relationships, for that matter, while serving your clients well and managing the people on your team, is the skill of listening. From The Stepping Stone, April 2005, Issue No. 18.

Description: The author identifies miscommunication challenges that may exist in the workplace, including misunderstandings and communication mishaps, assumption of motive, and relational tension, and suggests clarifying conversation as a way to address these challenges.

Description: Based on a decades-long study, honesty is the most important quality in a leader. This article addresses ways to establish trust with their co-workers.

Description: Equips readers with understanding of common obstacles, their root causes and way to overcome them. Focus on importance of a strong compelling reason for change.

Description: Humor in the workplace can improve productivity. This article describes a typical office relationship problem and how humor helped disparate teams work together.

Description: Twelfth installment of a series that applies Buddhist philosophy to actuarial practice. This edition wraps up the author's experience in yoga teacher training.

Description: Business leadership lessons from non-business leaders: interpersonal skills and people management

Description: Two actuaries describe how taking an improvisational acting class can help in the business world, with specific examples of improvisational techniques as they relate to actuarial work.

Description: Book summary and review of "Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results" by Judith E. Glaser. Summarizes the three main levels of conversation, how conversations can move from trusting to distrusting, and how to achieve conversational intelligence and Level III conversations.